Do you have any questions? Want a little more information about living with Five Nine Living? Then you've come to the right place.
If you don't find what you need, please email us your question to firstname.lastname@example.org, and one of the team will be happy to assist you.
The UK law states that landlords have to check that each tenant is eligible to live in the UK. We are obliged to carry out checks to ensure that you have the right to rent before your application progresses. Please ensure you provide all the relevant information that supports your rental application. The checks are simple and relatively quick, but knowing what to produce before you enter the process will speed up your application.
Download the UK Governments Right to Rent Guide here for more information.
Download your handy guide to ‘How to Rent’ if you are moving from overseas or moving out for the first time.Download PDF
To enquire please call our dedicated Sales Team on 0114 399 0242 or email us on email@example.com with the name of your prefered property, number of bedrooms you are interested and your budget.
You can reserve an apartment on our website; availability is listed under ‘find your home’, click view apartments, and click book to start your reservation or click enquire if you have a question.
All prospective tenants go through referencing checks which are carried out by Van Mildert to approve your eligibility to enter into a Tenancy Agreement. These checks usually take up to 3-5 working days to complete and it is your responsibility to promptly provide all supporting documentation required by Van Mildert.
There are no upfront payments. Once all tenants have passed referencing checks, your first month’s rental payment is payable along with the Tenancy Deposit prior to you moving in.
We are also members of the Propertymark Client Money Protection scheme meaning that if you feel we have misappropriated your rent or deposit you can apply for reimbursement through the scheme. Here’s a copy of our Propertymark certificate and our Accounting Rules.
Your deposit is kept safe with The Tenancy Deposit Scheme
At the end of your tenancy, you will be contacted by the tenancy deposit scheme to confirm the return of your deposit (minus any re-charges). Your deposit will then be returned to you within 10 working days.
Please note that even if you move out before your tenancy end date, your deposit may not be returned until after that date.
If you’re looking to move out, you will need to provide us with 2 months notice e.g. 6month contract notice to be given in month 4. Or 12month contract notice to be given in month 10.
You will need to book a ‘Check Out Inspection’ with the Accommodation Manager. They will inspect the room fixtures and fittings against the initial inventory.
This type of insurance covers your personal belongings, loss or damage to all the things in your home which are not part of the structure or the building
This generally includes:
– electrical goods
Different policies offer different levels of cover but generally, you’ll be covered against theft, fire and flood.
We would highly recommend you take out a comprehensive contents insurance policy from a reputable supplier to protect your personal possessions.
An AST is the most common type of tenancy agreement and the majority of new tenancies are automatically assigned to this agreement. Before you move in, you should be given a tenancy contract to sign. Under an AST your tenancy usually lasts for a minimum of twelve months.
This agreement will outline how much rent you pay, who is responsible for any repairs or damages, and exactly how long your tenancy will be. From the start of this contract, you are committed to paying the agreed instalments on time. Download to view a sample of our AST document.
Yes, but only in some locations. Please enquire and confirm before you book with us. There is a monthly “pet rent” charge of £25 per pet; this cost contributes to the additional communal cleaning and maintenance required. Please note that all pets must meet our approval before you move in and pass their pet interview.
We offer flexible lease terms, with the minimum being 6 months up to 3 years in some locations.
We want you to love your time living with us but there may be times when we don’t always get it “right”. We take all complaints seriously and will try our best to fix any issues the first time. If you need help and advice, please speak with your Scheme Manager first. To view our complaints procedure please download this guide.Download PDF